The cords and base gaskets I use for these are custom made for me to be high quality replicas of the originals. Owning one of these phones is owning a piece of industrial design history, not to mention a heck of a conversation piece (pardon the pun). The color is original plastic buffed to a high shine, not painted or sanded. It also features the Ericotone (tweeter) ringer. If you prefer a European or Canadian version made by LME with the buzzer, send me a message, it's likely I can do that for you instead of the American version with the Ericotone (tweeter) ringer.I can also likely match the dial face for your country. All of the phones I sell are refurbished to look and work like new. This includes cleaning and lubricating dials, cleaning contacts on TouchTone keypads, updating wiring. The exterior of plastic and Bakelite phones are polished to a high polish using commercial buffing equipment. In the case of age discolored plastic phones, I have them repainted at a professional paint shop using the same materials and methods used by the. You'll have to file a claim with the post office. I have been restoring vintage telephones for 25+ years. I follow through with every sale, I'm here for any questions or concerns you might have after the sale. I'm a member of the Antique Telephone Collectors Association and Telephone collectors International. The item "Crystal Mint Ericofon Telephone Full Restoration" is in sale since Wednesday, July 10, 2019. This item is in the category "Collectibles\Radio, Phonograph, TV, Phone\Telephones\1940-69". The seller is "memorylanetelephones" and is located in Saint Paul, Minnesota. This item can be shipped worldwide.